Terms of service

TERMS OF SERVICE

Effective date: December 10th 2025

These Terms of Service (“Terms”) govern your access to and use of nootrify.com (the “Site”), and your purchase and use of our products and services (including pre-orders and subscriptions) (collectively, the “Services”).

The Site is operated by Nootrify (“Nootrify”, “we”, “us”, or “our”). By visiting the Site, creating an account, or purchasing our products, you agree to be bound by these Terms, including any additional terms and policies referenced or linked herein (such as our Privacy Policy and Return Policy).

If you do not agree to these Terms, you may not use the Site or purchase our products.

1. ELIGIBILITY & ONLINE STORE TERMS

1.1 Age of majority

By using the Site, you represent and warrant that:

  • You are at least the age of majority in your province, state or country of residence; or
  • You are the age of majority and have given your consent for any of your minor dependents to use this Site.

1.2 Lawful use

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including, without limitation, consumer protection, health, privacy and intellectual property laws).

1.3 Accuracy of information

You agree to provide accurate, current and complete information when creating an account or placing an order, and to update such information as needed.

2. ACCOUNT REGISTRATION & SECURITY

2.1 Account creation

You may need to create an account to access certain features (such as managing subscriptions or viewing order history). You agree to:

  • Provide accurate and complete account information;
  • Maintain the confidentiality of your login credentials;
  • Not share your account with any other person; and
  • Notify us immediately of any unauthorized use of your account.

2.2 Responsibility for account activity

You are responsible for all activities that occur under your account, whether or not you authorized them. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

3. PRODUCT INFORMATION, AVAILABILITY & PRICING

3.1 Product descriptions

We make reasonable efforts to describe our products accurately and to display product images, ingredients and nutritional information. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current or error-free. All packaging shown on the Site is subject to change.

3.2 Availability

All products and offers are subject to availability. We may limit quantities, discontinue products, or change specifications at any time without notice.

3.3 Pricing

Prices are shown in USD unless otherwise indicated, and are subject to change without notice. Prices do not include applicable taxes, shipping or other fees, which will be added at checkout.

3.4 Errors

We reserve the right to correct any errors, inaccuracies or omissions relating to pricing, availability, promotions or product information, even after an order has been submitted, and to cancel any orders arising from such errors (subject to applicable law).

4. ORDERS, PAYMENT & BILLING

4.1 Placing an order

By placing an order, you are offering to purchase a product subject to these Terms. We may accept or reject your order at our discretion. Receipt of an order confirmation does not constitute acceptance of your order; acceptance occurs when your order is shipped or otherwise fulfilled.

4.2 Payment

We accept payment methods as displayed at checkout. You authorize us and our payment processors to charge the total amount of your order (including taxes, shipping and any applicable subscription charges) to your selected payment method.

4.3 Billing information

You agree to provide current, complete and accurate billing and payment information. If payment is not successfully processed, we may:

  • Cancel or suspend your order and/or subscription;
  • Request that you update your payment information; or
  • Use other remedies permitted by law.

4.4 Order limits

We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same account, payment method, billing address or shipping address. If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at the time the order was made.

5. SUBSCRIPTIONS & AUTO-RENEWALS

This Section applies to any recurring subscription products or plans (“Subscription”).

5.1 Subscription enrollment

When you purchase a Subscription, you agree to receive recurring shipments of the selected product at the stated interval (for example, every 30 days), and you authorize us to charge your payment method on a recurring basis until you cancel.

5.2 Auto-renewal

Your Subscription will automatically renew at the end of each billing period unless you cancel in accordance with Section 5.5, subject to applicable laws governing automatic renewal and negative option subscriptions.

5.3 Subscription price & changes

The recurring charge will be the price of the product (less any applicable subscription discount) plus applicable taxes and shipping at the time of each renewal. We may change the Subscription price or structure from time to time, subject to applicable law. If we increase the price of your Subscription, we will provide you with advance notice and an opportunity to cancel before the new price takes effect.

5.4 Billing and charges

By enrolling in a Subscription, you authorize Nootrify (through our payment processor) to charge your saved payment method at the beginning of each billing period, until you cancel. If we cannot charge your payment method, we may:

  • Suspend or cancel your Subscription; and/or
  • Ask you to update your payment details.

5.5 Cancellation of Subscription

You may cancel your Subscription at any time before your next billing date by:

  • Logging into your account and following the instructions under “Manage Subscription” (or similar); or
  • Contacting us at shop@nootrify.com with reasonable notice prior to your next billing date.

Cancellation is effective at the end of the current billing period unless otherwise stated. Any orders that have already been processed or shipped before cancellation may not be eligible for cancellation, but you may still have rights under our Return Policy or applicable consumer laws.

5.6 Promotional Subscriptions and Trials

If we offer promotional or trial rates for Subscriptions, any special terms will be disclosed at the time of enrollment. Unless otherwise stated, your Subscription will automatically continue at the regular rate after the promotional period ends, unless you cancel before the end of the promotional period.

6. PRE-ORDERS & BACKORDERS

6.1 Pre-orders

From time to time, we may offer products for pre-order before they are available for regular purchase. When you place a pre-order:

  • You may be charged at the time of placing the order (depending on the payment method and terms indicated at checkout);
  • We will provide an estimated shipping window (e.g., “shipping in January/February), which may be subject to change;
  • Any such estimates are not guaranteed and are subject to production, supply chain and shipping factors.

6.2 Delays and changes

If there is a significant delay or change to the estimated shipping date, we will make reasonable efforts to notify you using the contact information you provided. In such cases, you may have the option to:

  • Keep your pre-order with the new estimated shipping date; or
  • Cancel your pre-order and receive a refund, subject to applicable law.

6.3 Cancellations of pre-orders

Our ability to accept cancellation of pre-orders may be limited once production or fulfillment has begun. Please refer to our Return Policy or contact us at shop@nootrify.com for further details.

7. SHIPPING, DELIVERY & RISK OF LOSS

7.1 Shipping

We ship products from a shipping facility in NY. Shipping fees are preset at checkout and may vary based on destination, shipping method, and order size.

7.2 Delivery times

Any delivery dates or timeframes provided are estimates only and are not guaranteed. We are not liable for delivery delays caused by carriers, customs clearance, weather, or other factors beyond our reasonable control.

7.3 Risk of loss

Unless otherwise required by law, risk of loss and title for products pass to you when we deliver the products to the shipping carrier. You are responsible for providing a complete and accurate shipping address.

7.4 Failed deliveries

If a delivery is returned to us due to an incorrect or incomplete address, refusal of delivery, or repeated failed delivery attempts, we may:

  • Contact you to arrange reshipment (which may incur additional shipping fees); or
  • Cancel the order and refund the product price, less any shipping costs, where permitted by law.

8. RETURNS, REFUNDS & EXCHANGES

8.1 Returns

Returns are not necessary for refunds, and we will not accept returned product for food safety reasons.

8.2 Refunds (if applicable) & Money Back Guarantee

We'll refund first orders, no questions asked* for the first 30 days after receiving your product. If you are unsatisfied with your first purchase for any reason, please reach out to shop@nootrify.com to initiate a refund.

For repeat orders experiencing shipping delays, damages, or the wrong products, reach out to shop@nootrify.com for a refund or replacement.

Subscribers who wish to cancel their subscription must do so before their credit card is charged, as the order will already be in progress at our warehouse. Cancellations received after the charge will not be eligible for refunds.

When refunds are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

8.3 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@nootrify.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

*Refunds are limited to no more than 60 servings ordered on the first order. This is to help protect the company from negative actors ordering in bulk to resell and requesting a full refund.

9. PROMOTIONS, DISCOUNTS & REFERRAL PROGRAMS

From time to time, we may offer promotions, discount codes, coupons, referral or loyalty programs (“Promotions”).

  • Promotions are subject to additional terms and conditions, which will be communicated at the time of the offer;
  • Promotions may be limited in time, quantity or geographic scope;
  • Unless expressly stated, Promotions cannot be combined with other offers or discounts;
  • We reserve the right to modify or cancel Promotions at any time, subject to applicable law.

If we believe you are abusing a Promotion (for example, by using multiple accounts or fraudulent referrals), we may cancel your participation and adjust or cancel related orders.

10. USER CONTENT: REVIEWS & COMMENTS

10.1 User content

If you submit reviews, comments, suggestions, photos, or other materials (“User Content”), you grant Nootrify a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content in any media, for any lawful purpose, including marketing and promotional purposes.

10.2 Responsibilities

You are solely responsible for your User Content and for ensuring that it:

  • Is accurate and not misleading;
  • Does not infringe any third-party rights (including privacy, publicity, copyright, trademark or other proprietary rights);
  • Does not contain unlawful, defamatory, obscene, harassing or otherwise objectionable material;
  • Does not contain viruses, malware or other harmful code.

We may, but are not obligated to, monitor, edit, refuse or remove User Content at our sole discretion.

11. PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the Site or its content:

  • For any unlawful purpose;
  • To solicit others to perform or participate in unlawful acts;
  • To violate any international, federal, provincial, state or local laws or regulations;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
  • To submit false or misleading information;
  • To upload or transmit viruses or any other malicious code;
  • To collect or track the personal information of others without their consent;
  • To spam, phish, pharm, pretext, spider, crawl or scrape;
  • For any obscene or immoral purpose;
  • To interfere with or circumvent the security features of the Site or any related website or service.

We reserve the right to terminate your use of the Site or Services for violating any of the prohibited uses.

12. THIRD-PARTY TOOLS & LINKS

12.1 Third-party tools

We may provide you with access to third-party tools or integrations (for example, subscription management apps, review widgets, or payment processors) over which we have no control and for which we provide no warranties. Your use of such tools is at your own risk and subject to the terms and policies of the relevant third party.

12.2 Third-party links

The Site may include links to third-party websites or resources. We are not responsible for examining or evaluating the content, accuracy or practices of third-party sites, and we do not warrant and will not have any liability for any third-party materials, products or services.

You should review the terms and privacy policies of any third-party sites before using them.

13. HEALTH INFORMATION & SUPPLEMENT DISCLAIMER

13.1 No medical advice

The information on our Site (including blog posts, product descriptions, FAQs, or any other content) is provided for general informational purposes only and is not medical advice or a substitute for professional medical advice, diagnosis or treatment.

13.2 Consult your healthcare provider

Always consult your physician, pharmacist or other qualified health-care professional before starting any new dietary supplement, especially if you:

  • Are pregnant or nursing;
  • Have a medical condition;
  • Take prescription or over-the-counter medications;
  • Have known or suspected allergies or sensitivities.

13.3 Individual results

Individual responses to supplements may vary. We do not guarantee any specific results from use of our products.

13.4 Regulatory disclaimer (USA)

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

14. INTELLECTUAL PROPERTY

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software and design elements (collectively, “Content”), is the property of Nootrify or its licensors and is protected by copyright, trademark and other intellectual property laws.

“Nootrify” and any related logos, product names, and slogans are trademarks or trade names of Nootrify or its affiliates. Other names and logos may be trademarks of their respective owners.

You are granted a limited, revocable, non-exclusive and non-transferable license to access and use the Site for personal, non-commercial purposes only. You may not:

  • Reproduce, modify, distribute, display, perform, publish, license, create derivative works from, or sell any Content without our express written consent;
  • Use data mining, robots or similar data gathering or extraction tools on the Site;
  • Remove or alter any copyright, trademark or other proprietary notices.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law:

  • The Site, Services and all products are provided on an “as is” and “as available” basis;
  • We do not represent, warrant or guarantee that the Site or Services will be uninterrupted, timely, secure or error-free;
  • We do not warrant that the results that may be obtained from the use of the products or Services will be accurate, reliable or suitable for any particular purpose;
  • We make no representations or warranties regarding the quality, suitability, safety or effectiveness of any product for your specific circumstances, beyond what is expressly stated on product labeling and required by law.

Any implied warranties (including implied warranties of merchantability, fitness for a particular purpose, durability and non-infringement) are disclaimed to the maximum extent permitted by law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no event shall Nootrify, its affiliates, directors, officers, employees, agents, contractors, suppliers or licensors be liable for any:

  • Indirect, incidental, special, consequential or punitive damages;
  • Loss of profits, revenue, savings, data, goodwill or other intangible losses;
  • Damages arising from:
    • Your use of or inability to use the Site, Services or products;
    • Any errors or inaccuracies in the Site or Content;
    • Any unauthorized access to or use of our servers or your personal information;
    • Any interruptions or cessation of transmission to or from the Site;
    • Any bugs, viruses or similar harmful elements transmitted through the Site or Services.

In no event shall our total aggregate liability arising out of or relating to these Terms, the Site, or the products exceed the greater of:

  • The amount you paid for the product(s) giving rise to the claim

Some jurisdictions do not allow limitations on certain damages or implied warranties, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the minimum extent permitted by applicable law.

17. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Nootrify, its affiliates, parents, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from and against any claims, demands, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Site, Services or products;
  • Your breach of these Terms or any other applicable policy;
  • Your violation of any law or the rights of a third party;
  • Your User Content.

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 Governing law

These Terms and any disputes arising out of or relating to them, the Site, or the products shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

18.2 Venue

Subject to any mandatory consumer rights in your jurisdiction, you agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in British Columbia, Canada, and you hereby consent to the personal jurisdiction and venue of such courts.

Nothing in this Section is intended to limit any non-waivable rights you may have under applicable consumer protection laws.

19. TERMINATION

We may, in our sole discretion, suspend or terminate your access to the Site or Services (including any account or Subscription) at any time and for any reason, including if we suspect that you have violated these Terms or engaged in fraudulent or unlawful activity.

Upon termination:

  • Your right to use the Site and Services will cease immediately;
  • You will remain liable for all amounts due up to and including the date of termination;
  • Termination will not affect any rights or obligations which, by their nature, should survive termination (including payment obligations, limitations of liability, indemnities and intellectual property rights).

You may also terminate these Terms at any time by ceasing to use the Site and, if applicable, cancelling your Subscription in accordance with Section 5.

20. ENTIRE AGREEMENT & SEVERABILITY

20.1 Entire agreement

These Terms, together with our Privacy Policy, Return Policy, and any additional terms or policies referenced herein, constitute the entire agreement between you and Nootrify regarding your use of the Site and purchase of products, and supersede all prior agreements and understandings (whether oral or written).

20.2 Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of any remaining provisions.

20.3 No waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will:

  • Post the updated Terms on this page; and
  • Update the “Effective date” at the top.

In some cases (for example, material changes or where required by law), we may provide you with additional notice (such as by email or through the Site).

Your continued use of the Site or Services after any changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Site and Services and, if applicable, cancel your Subscription.

22. CONTACT INFORMATION

Questions about the Terms should be sent to us at:

Email: shop@nootrify.com

Mailing address: 497-1733 H St Suite 450, Blaine, WA 98230