Refund policy

8. RETURNS, REFUNDS & EXCHANGES

8.1 Returns

Returns are not necessary for refunds, and we will not accept returned product for food safety reasons.

8.2 Refunds (if applicable) & Money Back Guarantee

We'll refund first orders, no questions asked* for the first 30 days after receiving your product. If you are unsatisfied with your first purchase for any reason, please reach out to shop@nootrify.com to initiate a refund.

For repeat orders experiencing shipping delays, damages, or the wrong products, reach out to shop@nootrify.com for a refund or replacement.

Subscribers who wish to cancel their subscription must do so before their credit card is charged, as the order will already be in progress at our warehouse. Cancellations received after the charge will not be eligible for refunds.

When refunds are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

8.3 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@nootrify.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

*Refunds are limited to no more than 60 servings ordered on the first order. This is to help protect the company from negative actors ordering in bulk to resell and requesting a full refund.